Terms & Conditions

1. About us

Rhonas Aesthetics Ltd is a private limited company registered in England and Wales, company number 17444508. Our registered office is 121A North Road, Aurora, BH14 0FE.

We provide anti-wrinkle injections in clients' homes across Bournemouth, Poole and the surrounding areas. You can contact us on WhatsApp at 07448 971386 or by email at hello@rhonas.com.

2. Using our website

The information on our website is general and does not replace an in-person consultation. We aim to keep it accurate and up to date, but we cannot guarantee that it always will be.

All content on our website, including text, images and branding, belongs to Rhonas Aesthetics Ltd and may not be copied or reused without our permission. We are not responsible for the content of any external websites we link to.

3. Who we can treat

We only treat clients aged 18 or over, and we may ask to see photo ID.

Treatment is only provided after an in-person consultation, and only where our practitioner judges it to be clinically suitable. We may decline to provide treatment at our clinical discretion.

4. Your consultation

Your consultation is free, carries no obligation and takes place in your home. We will review your medical history, discuss what you would like to achieve and assess whether treatment is suitable for you.

If treatment is suitable, a prescription can be issued once you book. Having a consultation does not commit you to booking a treatment.

5. Booking and payment

To book your treatment, you pay in full at the time of booking. Your payment confirms your booking and allows us to issue your prescription and order your product from our supplying pharmacy.

Your treatment is then carried out at a second appointment in your home, once your product has arrived.

Prices are as shown on our website or as confirmed at your consultation. The price that applies is the one in place when you book.

PayPal Pay in 3 may be available, subject to PayPal's approval and terms. PayPal decides whether you are eligible, and any Pay in 3 agreement is between you and PayPal.

6. Your right to cancel

Because your booking is made away from business premises, you have a legal right to cancel within 14 days of paying.

• When you book, we will ask you to confirm that you would like us to issue your prescription and order your product straight away, and to carry out your treatment within the 14-day period if an appointment is available.
• If you cancel within 14 days and before your prescription has been issued, we will refund you in full.
• If you cancel within 14 days after your prescription has been issued, we will deduct a proportionate amount for what has already been provided, including the product dispensed in your name. Prescribed medicine is dispensed for you personally and cannot be returned or used for anyone else.
• Once your treatment has been fully carried out, the right to cancel no longer applies.

To cancel, message us on WhatsApp or email hello@rhonas.com with your name and appointment date. Any refund due will be made within 14 days to your original payment method.

7. Refunds

Outside the rights set out in section 6 and the situations set out in section 10, payments are non-refundable, except where required by law.

8. Changing your appointment

You can change the date or time of your treatment appointment at no charge up to 48 hours before it is due to take place. Please message us on WhatsApp or email hello@rhonas.com.

If you cancel or ask to change your appointment within 48 hours, or you miss it, no refund can be given. Your appointment time is reserved exclusively for you, our travel is planned around it, and your product has already been prescribed and dispensed in your name.

9. On the day of your appointment

To help your appointment run smoothly and safely, please:

• Be at home and ready at the agreed time. If you are not available within 15 minutes of the agreed time and we are unable to reach you, the appointment will be treated as missed under section 8.
• Let us know in advance about any parking restrictions or access instructions for your home.
• Provide a clean, well-lit space where you can sit comfortably during treatment.
• Keep pets secured and keep distractions to a minimum while treatment is taking place.
• Tell us before your appointment if there has been a change in your medical condition or medication since your consultation.
• Give us accurate and complete information about your health. We rely on it to treat you safely.

Our practitioner may decline to start or continue an appointment if the environment is unsafe, or if anyone present behaves in an abusive or threatening way. In this case, no refund can be given.

10. If we need to change or cancel

If we need to cancel or rearrange your appointment, for example due to illness, a delay in your product arriving or circumstances outside our control, we will let you know as soon as possible and offer a new date at no extra cost. If we cannot agree a new date with you, we will refund you in full.

If there has been a change in your medical condition and our practitioner decides treatment cannot safely go ahead, we will rearrange your appointment for when treatment is suitable again.

11. Annual plan

• The annual plan gives you 12 months of anti-wrinkle injections at a discounted price.
• The plan is paid in full when you join. PayPal Pay in 3 may be available, subject to PayPal's approval and terms. The plan is not a subscription and does not renew automatically.
• Your appointments are scheduled at regular intervals across the 12 months, as agreed with you when you join.
• Each plan appointment is covered by these terms, including the notice and missed appointment terms in sections 8 and 9.
• If your plan covers three areas, you are entitled to a complimentary review appointment within 2 weeks of each treatment, with a top-up where our practitioner judges it clinically appropriate.
• If there has been a change in your medical condition and treatment is no longer suitable, we will pause your plan and resume your appointments once treatment is suitable again.
• Your plan is personal to you and cannot be transferred to anyone else.
• Your right to cancel under section 6 applies to the annual plan.

12. Results and aftercare

Results vary from person to person and cannot be guaranteed. Our practitioner will explain what you can expect at your consultation.

Please follow the aftercare advice we give you, and contact us if you have any concerns after your treatment. If you feel seriously unwell, call 999 or 111 straight away.

13. Referral scheme

Our referral scheme is subject to its own terms, which you can read at rhonas.com/refer-a-friend.

14. Our liability

We will provide our services with reasonable care and skill.

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law.

To the extent permitted by law, we are not responsible for any loss caused by inaccurate or incomplete information you give us, by not following our aftercare advice, or by events outside our reasonable control. Otherwise, our total liability to you is limited to the amount you paid for the treatment concerned.

15. Complaints

If you are unhappy with any part of our service, please email hello@rhonas.com with details of your concern. We will acknowledge your complaint within 2 working days and aim to give you a full response within 14 days.

16. Changes to these terms

We may update these terms from time to time. The terms in place at the time you book will apply to that booking.

17. Governing law

These terms are governed by the law of England and Wales, and any disputes will be dealt with by the courts of England and Wales.

Referral scheme terms

Refer a friend to Rhonas and you will both receive £50 off.

1. When a friend you refer completes their first paid treatment with us, they receive £50 off that treatment and you receive £50 off your next appointment.
2. Your friend must be a new client who has not had a treatment with Rhonas before.
3. Your friend must be aged 18 or over, and treatment must be clinically suitable for them following their consultation.
4. Referrals must be submitted through the form on this page before your friend books their treatment.
5. You must have your friend's permission before sharing their details with us.
6. There is no limit to the number of friends you can refer.
7. Your £50 credit is added once your friend's treatment has been completed. If their payment is refunded, the credit will not be issued.
8. One credit can be used per appointment. Any further credits carry forward to your future appointments.
9. Credits apply to single appointments, not the annual plan. They cannot be exchanged for cash, transferred to anyone else or combined with any other offer.
10. We may change or end the referral scheme at any time. Any credits you have already earned will still be honoured.
11. Our full terms and conditions also apply.

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